Terms of Service

Last updated: 14 April 2026

Agreement to Terms

By accessing and using Lanso Design’s services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our landscape design services, website, and related offerings.

Services Description

Lanso Design provides professional landscape design services including:

Residential and commercial landscape design
Council permit applications and approvals
3D visualization and design modeling
Project consultation and planning
Landscape installation coordination

All services are provided in accordance with Australian standards and local council regulations across Victoria, NSW, QLD, WA, and SA.

Client Responsibilities

As a client, you agree to:

Provide accurate and complete information about your property and requirements
Obtain necessary property access permissions and easement information
Comply with all local council regulations and building codes
Make timely payments according to agreed terms
Provide feedback and approvals within reasonable timeframes
Ensure site safety and accessibility for our team

Payment Terms

Payment terms and conditions:

Initial consultation fees are due upon booking confirmation
Design fees are typically structured in milestone payments
Council application fees are additional and due upon submission
Payment terms are Net 14 days unless otherwise agreed
Late payment fees may apply after 30 days overdue
All prices are in Australian Dollars (AUD) and include GST where applicable

Intellectual Property

All design concepts, plans, drawings, and related materials created by Lanso Design remain our intellectual property until full payment is received. Upon full payment:

Clients receive a license to use designs for the specified project
Designs may not be reproduced or used for other projects without permission
Lanso Design retains the right to use project images for marketing purposes
Any modifications to designs must be approved by Lanso Design

Warranties and Disclaimers

Lanso Design warrants that:

All designs will comply with relevant Australian standards and council requirements
Services will be performed with professional skill and care
We will use reasonable efforts to obtain council approvals

However, we cannot guarantee council approval outcomes as these decisions are made by independent authorities. Weather conditions, soil conditions, and other environmental factors may affect project timelines and outcomes.

Limitation of Liability

Lanso Design’s liability is limited to the value of services provided. We are not liable for:

Indirect, consequential, or punitive damages
Council rejection of applications
Delays caused by weather, council processes, or third parties
Changes in council regulations after design completion
Site conditions not disclosed during initial consultation

Cancellation and Refunds

Cancellation terms:

Clients may cancel services with 48 hours written notice
Refunds are provided for work not yet commenced
Completed work phases are non-refundable
Council application fees are non-refundable once submitted
Cancellation fees may apply for work in progress

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved through the courts of Victoria or through alternative dispute resolution methods as agreed by both parties.

Contact Information

For questions about these Terms of Service, please contact:

Lanso Design

Email: info@lanso.com.au

Phone: (03) 70761096

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.